Customer Service

1. How can I contact StarMark Imaging?

StarMark Imaging
540 Wythe Creek Road
Poquoson, VA 23662


We are open Monday through Friday from 8am to 5:30pm EST, excluding national holidays.

2. When is customer support available?
Customer support/service is available Monday through Friday 8AM – 5:30PM EST.
Additional hours and days may be added during peak seasons, as needed.

3. What method of payment is available?
We accept Visa, MasterCard, American Express, and Discover Card . Your credit card will be charged when we begin processing your order.

4. How do I know you received my order?
Shortly after you place your ROES order, you will receive a confirmation email with a ROES order number. This number can be found in the subject line of the email. In the event that an e-mail confirmation is not received within 24 hours, please contact one of our customer service representatives at 1-800-776-3456 immediately, to ensure we have received your order.

5. Will I be notified when my order is shipped?
Yes, once your order is prepared for shipment, you will receive an automated email from UPS with a tracking number. You can access to track your order.

6. We respect your privacy. All personal information you provide will be kept confidential. We will not sell, share or transfer your email address or other personal information unless required by law. Your email address will only be used to communicate with you about StarMark Imaging orders, products, and policies.